All orders are shipped via FedEx Priority Overnight® in insulated boxes with heat or ice packs when needed, at a flat rate of $50 per order. Shipping is free with orders that total $300 before shipping. Combined shipping is available on orders placed within the same week. Shipping days are Monday - Wednesday. WYSIWYG orders will ship the next available business day from the purchase date unless specified otherwise by the customer or staff. You will receive an email with tracking information prior to your order shipping so you can make arrangements for your order. If you are unable to receive your order on the date specified, please contact us so we can make other arrangements. Local Pick-up is available. Please contact us to arrange a pick-up time for your order.
If for any reason your coral is DOA (dead on arrival), you will need to send us a clear digital picture of your coral within 2 hours of delivery. Our team will review and at our discretion replace items or issue store credit. The Customer would be responsible for shipping costs if a replacement is issued. DOA due to shipping delays or damages caused by Fedex, this includes mechanical and weather related, will NOT be covered under our DOA policy. Once the livestock is in your tank, we have no control over the conditions, and are not responsible for the loss of coral.There are no refunds or returns, but we do want you to be happy with your purchase. If for any reason you are not satisfied with your purchase, please contact us and we will work with you to ensure you are 100% satisfied. Your satisfaction is our number one priority.